Bob’s Reviews

Was looking around and immediately was met by Belinda..She answered any answers we had.. VERY PLEASED with her and other staff members of BOBS FURNITURE..will be back again

Be warned--don't EVER buy the Goof Proof Insurance. It's a hoax!!!! They will deny every claim when the furniture breaks due to normal use. We submitted 2 claims and both denied with some wishy washy response that talked around in circles. SAVE YOURSELF THE EXTRA MONEY! They will not honor it!

I received a console table with damage, and base on Bob's rule, they must exchange it in the first year, but they don't accept and ignore refund or exchange the merchandise.

Great experience with Bob's Discount Furniture, both online and in the store. Their online prices beat the competition, hands down. Making a Covid-safe appointment was easy. The high quality of the furnishings was apparent as we walked the showroom floor. Our salesman, Antoine, was friendly, helpful, courteous and was patient as we looked at a number of styles and options. The manager, Tyrone, was equally pleasant. I would highly recommend Bob's Discount Furniture.

Service sucks!!!!! Do not buy from BoBs. I waited 2 months for my dresser to be delivered. When i finally received my dresser, BoBs sent it with 1 leg messed up. It’s now almost 2 months later and still waiting for 4 new legs to arrive. Will never purchase anything from them ever again!

Kevin was so helpful! He listened to what our needs were & assisted my mother and myself browse & find the perfect living room furniture! We purchased & expecting delivery in about 4 weeks.
Thank you so much Kevin!

Worst quality furniture. I bought a modern white leather sectional from Bob's Discount furniture. I also got the goof proof warranty. The leather started flaking off the furniture after a short time. I tried calling bob's but kept getting put on hold with no one helping me. Do not buy this furniture! It sucks!

We love Bob’s Furniture. Janet was so helpful and knowledgeable on everything we bought. You have a great team at Bob’s.

I bought four sofas from Bob's last year. Two of them came with damage. Bob's replaced one of the sofas but refuses to replace or repair the other one.
On the one they won't replace or fix, the two arms are loose and crooked. And a light contained in the retractable center console of the sofa won't turn off. I've had to disconnect the light to prevent overheating and a possible fire.
That cute little guy on TV isn't going to get anymore of my business.

Bob's has the absolute worst customer service I have ever experienced in my entire life. There isn't even a close second. First, they delivered the mattress and were to remove my old mattress. After paying $176 for White Glove delivery, they left the mattress and footboard in my driveway, leaning against the light pole which they broke. No one did anything after 8 phone calls and a visit to the Farmingdale store. It was there for 8 days

I then had a problem with the mattress and went to the store to exchange it for a different type. The new mattress was order on March 2. Delivery was about 30 days out and they scheduled it for Easter Weekend. I called them last week to tell them that we are not available those days and needed to delivered the following week. They refused and told me I had to "wait until sometime in May because they only delivery in my neighborhood once a month." After telling them that I had broke my back and spinal surgery and MUST have the mattress ASAP, they said they'd call me within 24 hours to reschedule. 4 days later, no call. I went on their chat line and went through the entire dance all over again. They simply refuse to make the change and cannot tell me when someone would call me to reschedule the delivery date.

AVOID BOB'S DISCOUNT FURNITURE AT ALL COSTS. SPEND A BIT MORE MONEY AND YOU WILL SAVE YOURSELF THE FRUSTRATION AND ANGER AND HAVING TO DEAL WITH THEIR TOTAL LACK OF CARE FOR THEIR CUSTOMERS

I went to Bobs

When Bob’s first came to Las Vegas, I browsed the store and made my acquaintance with sales agent Loni. Because of her impeccable service, two years later I went back, found items in need and made a purchase with Loni! Glad to have such a friendly, professional individual assist me and still be there years later.